ITIL Training blog

A Gartner report has found that there is a huge demand for IT talent, which is now exceeding supply, with 73% of CIOs having concerns about the battle for IT talent. With the high demand for talent in this sector, the salaries, benefits, and incentives offered are also increasing, which can make retraining and reskilling in this field an attractive proposition.

Fostering a culture of continual service improvement (CSI) in IT Service Management (ITSM) is crucial for organisations aiming to enhance the quality of IT services and consistently increase customer satisfaction. It is also engrained in ITIL principles as part of the plan-do-check-act (PDCA or Deming) cycle, helping teams improve and refine services, leading to better performance.

The Internet of Things (IoT) is reshaping industries, transforming everyday objects into smart, interconnected devices that offer unprecedented efficiency, convenience, and insight. However, as IoT continues to grow, the demand for skilled professionals capable of developing, managing, and securing IoT systems is increasing rapidly. Our 2024 research report found that 67% of organisations plan to invest in building IoT skills this year.

The best IT service management (ITSM) tools and software can significantly vary based on an organisation's specific needs, scale, and budget. However, several ITSM tools have gained popularity due to their comprehensive features, scalability, user interface, and integration capabilities.

For IT teams, effectively measuring and reporting performance in IT service management (ITSM) is crucial for continuous improvement, strategic decision-making, and demonstrating value to stakeholders. While reporting and measurement are often a low priority on the to-do list, they are vital for ensuring IT services align with business objectives and deliver optimal value.

Cloud computing has emerged as a critical technology underpinning the growth and transformation of businesses across various sectors. In fact, our 2024 research report found that 76% of organisations plan to develop cloud skills this year. As businesses increasingly migrate to cloud platforms to benefit from scalability, flexibility, and cost-efficiency, the demand for skilled cloud professionals has skyrocketed.